# Refund & Cancellation Policy

> Commercial subscription terms, statutory warranty guarantees, and cancellation rules for EuScope B2B enterprise customers.

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## Commercial Subscription Terms

1. **Enterprise Subscriptions**: EuScope subscriptions are billed on monthly or annual terms as agreed in Master Service Agreements.
2. **Cancellation Rights**: Customers may cancel recurring subscriptions at any time via the billing portal. Cancellations take effect at the conclusion of the active billing cycle.
3. **SLA Breach Credits**: If platform availability drops below contractual SLA thresholds (99.9%), customers receive automated billing credits up to 50% of monthly platform fees.
4. **Data Retrieval Period**: Following termination, customers retain a 30-day export window to download all historical emission ledgers, audit trails, and XBRL disclosure dossiers.

Full policy: [https://euscope.eu/refund](https://euscope.eu/refund)